Last updated: March 2026

1. Who We Are

JMTechNI is a tech repair business operated by Jason McClenaghan, based in Newtownards, Northern Ireland. When we refer to "we", "us", or "our" in this policy, we mean JMTechNI.

2. Information We Collect

We may collect the following personal information when you use our website or services:

Contact form submissions: Your name, email address, phone number, device type, and message content when you contact us through our website.
Service records: Details about your device and the repairs or services we perform, which we keep to provide you with better service.
Website usage data: We use Google Analytics to collect anonymous data about how visitors use our website, such as pages visited, time spent on pages, and general location (country/city level). This data is collected using cookies and does not personally identify you.

3. How We Use Your Information

We use the information we collect to:

Respond to your enquiries and provide customer support
Carry out and manage repairs and services you have requested
Send you invoices and service updates
Improve our website and services
Comply with legal obligations

4. Legal Basis for Processing

Under the UK General Data Protection Regulation (UK GDPR), we process your data on the following bases:

Consent: When you submit a contact form or agree to cookies.
Contractual necessity: When we need your information to carry out a repair or service you've requested.
Legitimate interests: To improve our services and communicate with you about your repairs.

5. Cookies

Our website uses the following cookies:

Essential cookies: Required for the website to function properly (e.g. session cookies for the admin area).
Analytics cookies: Google Analytics cookies help us understand how visitors interact with our website. These cookies collect information anonymously. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

6. Data Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your data with:

Google Analytics: Anonymous website usage data (see section 5).
Email service providers: To send you notifications about your enquiry or service.

7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Contact form messages and service records are retained for up to 6 years for accounting and legal purposes.

8. Your Rights

Under UK GDPR, you have the right to:

Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data
Object to or restrict processing of your data
Request a copy of your data in a portable format
Withdraw consent at any time

To exercise any of these rights, please contact us using the details below.

9. Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our website uses HTTPS encryption for all data transmitted between your browser and our servers.

10. Contact Us

If you have any questions about this privacy policy or how we handle your data, please contact us:

jason@jmtechni.co.uk
+44 79231 67058
Newtownards, Northern Ireland

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO).

Privacy Policy